1. Satisfaction Guarantee
We want you to have a great experience using YAMP. If for any technical or service reason our product does not meet your expectations, we offer a clear 14-day refund policy.
2. Refund Conditions
You may request a full refund within the first 14 days of purchase if:
- You experienced a recurring technical issue while processing documents that our team could not resolve.
- You purchased a credit pack or plan by mistake and have consumed less than 10% of the credits.
- The request is made within 14 days of payment.
3. Subscription Cancellation
Cancel your subscription at any time with no hassle:
- From your YAMP account dashboard or via the management link in your payment confirmation email.
- Upon cancellation, you keep access to your Pro features and credits until the end of the current billing cycle.
- No future charges will occur once cancellation is confirmed.
4. How to Request a Refund
Email us at hola@yamp.la with your account email and purchase receipt number (processed by Lemon Squeezy). We will process your request within 24-48 business hours.
